Self Storage Surrey Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Surrey provides storage units, associated services and, where offered, removal and transport services within its service area. By placing a booking, signing a storage agreement or using any of our services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions are intended for consumer and business customers within the United Kingdom. Additional written agreements may apply for certain commercial or bulk storage arrangements; in the event of conflict, any signed written agreement will take precedence over these general terms.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or uses our storage, removals or related services.
Services means any self storage, removals, transport, packing, handling, loading, unloading or related service provided by us.
Storage Unit means any storage space, unit, locker, container or area allocated to you at our premises or within our facility.
Agreement means the contract between you and us comprising these Terms and Conditions and any written storage licence or booking confirmation issued by us.
We, us, our means the operator trading as Self Storage Surrey.
2. Scope of Services
We provide self storage units and may also offer related removals and transport services for goods to and from our facilities. All services are subject to availability, suitability of access and confirmation from us. We reserve the right to decline any request for services at our discretion.
Our services are intended for lawful storage of personal or business items only. You must not use any Storage Unit or service for residential, office, industrial or retail occupation, or for any purpose that is illegal or prohibited under these Terms and Conditions.
3. Booking Process
3.1 Initial enquiry and quotations
You may request information or a quotation for storage and, where available, removals or transport services. Any quotation provided is indicative only and does not constitute a binding offer until confirmed in writing by us. Quotations may be subject to site access, volume of goods, timing, route and any additional services requested.
3.2 Reservation of a Storage Unit
To reserve a Storage Unit you may be required to provide identification, proof of address and any other information reasonably requested by us. A reservation deposit may be payable and is not normally refundable unless we are unable to provide a suitable unit in accordance with the terms of your reservation.
3.3 Confirming a booking
Your booking is confirmed when we issue written confirmation or a storage licence setting out the unit size, start date, initial charges and any specific conditions. For removals or transport services, your booking is confirmed when we issue a written booking confirmation describing the planned date, time window, location details and charges. We may refuse or cancel any booking where required information is not provided or where payment is not received when due.
4. Duration and Access
4.1 Storage period
Unless a fixed term is expressly agreed in writing, storage is provided on a rolling periodic basis, usually monthly, subject to continued payment of all charges. You may continue storing your goods for as long as you comply with this Agreement and we continue to offer the relevant storage service.
4.2 Access hours and procedures
Access to your Storage Unit is subject to our facility opening hours, security procedures and any access controls in place. We may change access hours on reasonable notice or temporarily restrict access for safety, maintenance, security or legal reasons. You must comply with all site rules, instructions, signage and health and safety requirements at all times.
4.3 Keys and security
Where applicable, you are responsible for providing and retaining your own padlock or access device for your Storage Unit, unless stated otherwise in your Agreement. You must not share access devices with unauthorised persons and must notify us promptly if any access device is lost, stolen or compromised.
5. Payments and Charges
5.1 Storage charges
Storage fees are payable in advance at the intervals specified in your Agreement, usually monthly. We may require payment by direct debit, card, standing order or other accepted methods. All prices are quoted inclusive or exclusive of VAT as stated in your Agreement, and VAT shall be payable where applicable under UK law.
5.2 Removal and transport charges
Charges for removals, loading, unloading, packing and transport are based on the information you provide regarding volume, access, distance, timing and any special handling. If the actual work required differs materially from the information provided, we reserve the right to adjust the charges accordingly.
5.3 Deposits and late payment
We may require a security deposit at the outset of the Agreement, which may be applied towards unpaid charges, damage or cleaning costs at the end of the storage period. Any remaining balance of the deposit, after deductions, will be returned to you within a reasonable time.
If you fail to pay any sum when due, we may charge interest at the statutory rate and apply administrative fees for reminders, collections or enforcement. Repeated late payment may result in restricted access to your Storage Unit or termination of the Agreement.
5.4 Lien and sale of goods
We have a contractual lien or right over the goods stored in your Storage Unit to secure payment of all sums due under this Agreement. If any sum remains overdue after we have given you reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of your goods to recover amounts owed, together with reasonable costs of sale or disposal. Any surplus funds after deduction of all sums due will be held for your benefit.
6. Cancellations and Changes
6.1 Cancellation of storage before move-in
If you cancel a storage booking before your agreed move-in date, any cancellation terms set out in your reservation or booking confirmation will apply. Reservation deposits may be non-refundable in certain circumstances, except where we are unable to honour the reservation or where otherwise required by law.
6.2 Ending ongoing storage
For ongoing storage agreements without a fixed term, you may terminate the Agreement by giving the notice period stated in your Agreement, typically not less than 14 days. You must remove all goods, leave the Storage Unit clean and free of waste, and return any access devices by the end of the notice period. Storage charges will remain payable up to and including the end of the notice period.
6.3 Cancellation or change of removals and transport
For removals or transport services, specific cancellation deadlines and fees will apply as set out in your booking confirmation. If you cancel within a short period before the scheduled service date, you may be charged a percentage of the quoted fees to cover allocated resources and lost capacity. If you request changes to dates, access points or scope of work, we will endeavour to accommodate the changes but cannot guarantee availability, and additional charges may apply.
7. Use of Storage Units and Prohibited Items
7.1 Proper use
You must use your Storage Unit only for storing your own goods and not for any business activity that involves public attendance at the facility. You must not alter, damage or attach anything to the structure of the Storage Unit or facility without our prior written consent.
7.2 Prohibited goods
You must not store or permit to be stored in the Storage Unit any items that are illegal, dangerous, hazardous, explosive, flammable, perishable or otherwise pose a risk to people, property or the environment. This includes but is not limited to firearms, ammunition, weapons, gas cylinders, fuel, chemicals, illegal drugs, live animals, plants, food intended for consumption, waste materials, or items that emit strong odours.
We may open the Storage Unit and inspect or remove any goods where we reasonably suspect that prohibited items are being stored or where required by law, emergency services or competent authorities.
8. Waste, Cleanliness and Environmental Regulations
8.1 Waste disposal
You are responsible for removing all your goods and any waste from the Storage Unit and the wider facility. You must not dispose of goods, packaging or waste in an unsafe or unlawful manner. You must not leave unwanted items or refuse in communal areas, car parks or access ways.
We do not accept general waste, hazardous waste, electrical goods or bulky items for disposal unless expressly agreed as an additional chargeable service. If we are required to remove and dispose of any items you leave behind, you will be responsible for all reasonable costs incurred.
8.2 Cleanliness and damage
You must keep your Storage Unit clean and in good condition, and must not cause damage to any part of the facility, equipment, access routes or other units. If cleaning, repair or replacement is required due to your use, we may charge you the reasonable costs of making good any damage or excessive wear.
8.3 Compliance with regulations
You must comply with all applicable waste, environmental and safety regulations and must not carry out any activity within the facility that may give rise to contamination, pollution, infestation or other environmental harm. If your goods or actions cause or are likely to cause such harm, you will be responsible for all costs, claims and liabilities arising.
9. Liability, Insurance and Risk
9.1 Your responsibility for goods
All goods are stored at your sole risk. You are responsible for insuring your goods for their full replacement value against loss or damage, including but not limited to theft, fire, flood, vermin, mould and accidental damage. We do not automatically insure your goods unless expressly stated in your Agreement, and any optional insurance arrangements offered will be subject to separate policy terms.
9.2 Our liability for storage
To the maximum extent permitted by law, we will not be liable for loss or damage to your goods, except where such loss or damage is caused by our negligence or breach of this Agreement. In any such case, our total liability shall be limited to the lower of the actual loss suffered or any applicable contractual or statutory limit, and shall in no event exceed the insured value of the goods where we have arranged insurance on your behalf.
We are not liable for any consequential or indirect loss, including loss of profit, loss of business, loss of use or emotional distress arising from loss of or damage to property.
9.3 Our liability for removals and transport
Where we provide removals or transport services, we will exercise reasonable care and skill in handling, loading, transporting and unloading your goods. Our liability for loss or damage during such services will be subject to any specific terms included in your booking confirmation or separate removals agreement, and may be limited in accordance with applicable law or industry practice.
9.4 Events beyond our control
We will not be liable for any failure or delay in performing our obligations where such failure or delay arises from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, war, acts of terrorism, civil unrest, strikes, utility failures, or instructions of authorities. In such circumstances, we may suspend access or services where necessary for safety or compliance.
10. Customer Obligations and Conduct
You must provide accurate information at all times, including your contact details and billing information, and notify us promptly of any changes. You must comply with all reasonable instructions, site rules and safety requirements communicated by us.
You must not behave in a manner that is abusive, threatening, unsafe or disruptive towards our staff, contractors, other customers or neighbours. We may restrict access or terminate the Agreement if you or anyone accompanying you behaves in such a manner.
11. Termination
We may terminate this Agreement and require removal of your goods by giving you written notice where you are in serious or persistent breach of these Terms and Conditions, including but not limited to non-payment of charges, storage of prohibited goods, unsafe conduct or material breach of site rules. In urgent cases involving safety, security or legal compliance, we may restrict access or take immediate action without prior notice.
Upon termination, you must remove all goods and return any access devices by the date specified. If you do not remove your goods within a reasonable time, we may exercise our lien and take steps to sell or dispose of your goods as described in these Terms and Conditions.
12. Data Protection and Privacy
We will collect and process personal information about you in order to manage your bookings, provide services, take payment, protect our legitimate interests and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws and our privacy practices as communicated to you separately. We may use CCTV and access control systems at our facilities for security and safety purposes.
13. Changes to Terms and Conditions
We may modify these Terms and Conditions from time to time to reflect changes in law, industry practice or our services. Where changes materially affect your existing Agreement, we will give you reasonable notice. Continued use of the services after the effective date of any changes will constitute your acceptance of the updated terms.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any services supplied by us, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect. No failure or delay by us in exercising any right or remedy shall constitute a waiver of that right or remedy.
You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations to another provider as part of a reorganisation or business transfer, provided that your existing rights under this Agreement are not materially adversely affected.
These Terms and Conditions, together with any written Agreement or booking confirmation, constitute the entire agreement between you and us in relation to the services, and supersede any prior understandings or representations, whether written or oral.
