Self Storage Surrey Service Terms and Conditions

These terms and conditions set out the basis on which storage services are provided by Selfstorage Surrey. By making a booking, accepting a storage unit, or placing goods into storage, the customer agrees to be bound by these terms. They are intended to be clear, practical, and fair, while protecting both the customer and the storage provider. Where the wording refers to self storage Surrey, self-storage services, or storage units, it means the storage facility and related services supplied under these terms.

1. Booking Process
The booking process begins when the customer requests a unit, provides the required information, and confirms acceptance of the proposed terms. A booking is only considered secure once the provider has acknowledged availability and the customer has completed any required deposit or advance payment. The customer must ensure that all details supplied during the reservation are accurate, including the name of the account holder, the intended use of the unit, and the type of items to be stored. Selfstorage Surrey may refuse or cancel a booking if it believes the proposed storage use is unsuitable, unlawful, unsafe, or inconsistent with site rules.

Before access is granted, the customer may be asked to complete identification checks and sign an inventory declaration or storage agreement. This helps verify identity and supports security, compliance, and insurance assessment. The storage provider may also impose conditions relating to unit size, access times, vehicle movement, or the handling of particular goods. Any booking made on behalf of a business, partnership, or other organisation must be made by a person with authority to bind that entity. If a customer is renting more than one unit, each unit may be treated as a separate agreement unless otherwise stated.

2. Use of the Storage Unit
The customer is responsible for packing, securing, and labelling all goods appropriately before placing them into storage. Items must be stored only within the allocated unit and must not obstruct corridors, entrances, loading areas, or emergency exits. The customer must not make any alteration to the unit, including drilling, fixing, painting, or installing fittings, unless written permission is given. Access may be suspended where the customer breaches site rules, creates a safety risk, or fails to pay sums due. The customer should ensure that goods are suitable for storage and are not likely to deteriorate, leak, smell, or attract pests.

Only the customer and any authorised person may access the unit, and the customer remains responsible for anyone they allow onto the premises. The provider is entitled to require proof of identity or authority before permitting access. Keys, passes, access codes, or other security devices remain under the customer’s responsibility once issued. If these are lost or stolen, the customer must notify the provider promptly, and replacement or reprogramming charges may apply. Selfstorage Surrey may refuse access if it reasonably believes that a person is unauthorised or if access would compromise safety or security.

3. Payments and Charges
All fees must be paid in accordance with the agreed payment schedule. Charges may include rent for the unit, administration fees, deposit sums, late fees, lock replacement costs, cleaning charges, disposal charges, and any other amounts disclosed in the storage agreement. Unless otherwise agreed, payments are due in advance. If a payment is not received on time, the provider may charge interest or late administration fees to the extent permitted by law. Continued non-payment may lead to restricted access, termination of the agreement, and enforcement action in relation to the goods.

The provider may review prices from time to time and will give reasonable notice of any change where required. If the customer pays by direct debit, card, bank transfer, or another recurring method, it is the customer’s responsibility to ensure that the payment method remains valid and funded. Failed payments, chargebacks, or disputed transactions may result in the account being suspended until resolved. Any discount, promotion, or introductory rate is offered subject to the conditions stated at the time of booking and may be withdrawn once the relevant period ends. Charges continue to apply until the unit is fully vacated, cleaned, and the agreement has been formally concluded.

4. Cancellations and Termination
The customer may cancel a booking before the storage commencement date, subject to any applicable cancellation policy disclosed at the time of reservation. If the customer cancels after the booking has been confirmed, any non-refundable deposit or administrative fee may be retained. Where storage has already begun, the customer must give notice in the manner and within the period specified in the agreement before ending the arrangement. Termination does not remove liability for sums already due or for any damage caused during the rental period.

The provider may terminate the agreement immediately, or on notice, if the customer breaches these terms, uses the unit unlawfully, stores prohibited items, fails to pay charges, or creates a risk to people, property, or the operation of the site. On termination, the customer must remove all goods and leave the unit swept clean and in a condition reasonably similar to that at the start of the storage period, save for fair wear and tear. If goods remain after termination, the provider may exercise rights available under the agreement and applicable law, including moving, storing, selling, or disposing of goods after the required notice period.

5. Liability and Insurance
Storage is provided on the basis that the customer retains control over the choice, packing, and storage of goods. The provider does not guarantee that items are fit for storage or immune from deterioration. The customer is strongly encouraged to maintain adequate insurance covering loss, theft, fire, flood, water ingress, mould, vermin, accidental damage, and other risks relevant to the goods stored. Any insurance arranged by the provider, if offered, is subject to its own terms, exclusions, and claims process, and does not remove the customer’s duty to ensure sufficient cover.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, the provider will not be liable for indirect or consequential loss, loss of profit, loss of business, or loss arising from the customer’s own acts or omissions. The provider is also not responsible for loss or damage caused by events beyond its reasonable control, such as severe weather, utility failure, civil disturbance, or third-party criminal activity, unless otherwise required by law. Any claim must be notified promptly and supported by reasonable evidence.

6. Customer Responsibility for Stored Goods
The customer warrants that they have the lawful right to store the items placed in the unit and that those items are not stolen, counterfeit, hazardous, or subject to any lien, charge, or dispute. The customer must not store items that are dirty, wet, perishable, flammable, explosive, toxic, corrosive, radioactive, or otherwise unsafe. The customer should inspect the unit regularly and promptly report any problem affecting access, condition, or security. Failure to inspect or report issues may affect any claim for loss or damage. Selfstorage Surrey may, where necessary, move goods within the site for operational, safety, or compliance reasons, provided reasonable steps are taken to do so carefully.

7. Waste Regulations and Prohibited Disposal
The storage facility must not be used as a waste disposal site. Customers are responsible for removing all packaging, pallets, broken items, and unwanted materials from the site unless a specific disposal service has been arranged in advance and confirmed in writing. Waste must be handled in accordance with applicable UK environmental and waste management requirements. The customer must not abandon rubbish in or around the unit, place hazardous waste in ordinary waste containers, or leave materials that could cause contamination, nuisance, or health and safety issues.

Prohibited waste and items may include asbestos, oils, chemicals, paint, solvents, batteries, gas cylinders, clinical waste, electrical waste, tyres, and any material requiring specialist collection or treatment. If the customer leaves waste behind, the provider may arrange removal and charge the customer for all associated costs, including labour, skip hire, specialist disposal, cleaning, and any regulatory charges. The customer agrees to indemnify the provider against claims, penalties, losses, or expenses arising from the customer’s failure to comply with waste laws or site disposal rules.

8. Access, Security, and Site Rules
Access to the premises is granted only in accordance with the facility’s operating procedures. The provider may set opening hours, limit vehicle movements, require protective equipment, or introduce temporary restrictions where necessary for maintenance, emergencies, weather conditions, or security. The customer must behave responsibly on site and must not smoke, use open flames, conduct unlawful activities, or allow children or pets to act unsafely. Security systems, cameras, alarms, gates, and locks are provided to improve protection but do not create an absolute guarantee against theft or damage.

9. Default, Lien, and Disposal Rights
If the customer fails to pay charges or otherwise breaches the agreement, the provider may exercise any rights available under the contract and applicable law, including a lien over stored goods where permitted. The provider may retain goods until outstanding sums are paid in full. If a default continues, the provider may give notice requiring payment and/or removal of the goods within a specified period. Where the customer does not comply, the provider may arrange sale, destruction, or disposal of the goods after following any statutory or contractual process required. Any net proceeds may be applied against the debt, with any balance handled in accordance with the agreement and law.

Costs arising from enforcement, recovery, legal action, sale preparation, removal, storage of seized goods, or disposal may be added to the customer’s account. The customer remains liable for any shortfall if the proceeds of sale do not cover the full amount owed. If the customer’s contact details change, they must inform the provider promptly so that notices can be delivered correctly. Failure to receive a notice because the customer did not keep their details up to date will not invalidate the notice where it has been sent in accordance with the agreement.

10. Governing Law and Jurisdiction
These terms and any dispute or claim arising from or connected with them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer or statutory rights provide otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by the provider in enforcing any right shall operate as a waiver of that right.

11. General Provisions
The agreement represents the full understanding between the parties in relation to the storage service and supersedes earlier discussions or statements unless incorporated in writing. Any variation to these terms must be agreed in writing by the provider. The customer may not assign or transfer the agreement without prior consent. The provider may assign or transfer its rights and obligations where lawful and reasonable to do so. Headings are for convenience only and do not affect interpretation. References to laws and regulations include amendments, replacements, and re-enactments from time to time.

By continuing to use the storage service, the customer confirms that they have read, understood, and accepted these terms and conditions. The customer should keep a copy for their records and review them periodically, as updates may be made to reflect changes in law, operational requirements, or service arrangements. These terms are designed to support a reliable and transparent self storage Surrey service while maintaining reasonable standards of safety, security, and compliance for all users.